Two graphs that explain most IT dysfunction (Part II)
In Part I, I described two graphs that I think help explain much IT dysfunction. I also noted that, typically: People in group A will often talk to and solicit advice from people in group C. (think VC or CEO talking to technical guru) There are relatively few people in group C. (some companies might not have anybody internal in group C- they hire consultants or read expert opinion) Most of the people who actually have to implement and maintain new technologies are in group B. Clearly there are lots of gradations between A & C & B, so I am using the groups as a convenient way to refer to the extremes. In the case of group B, the extreme is people with relatively-solid technical credentials but who are very cynical about technology and are very risk-averse. There are a few things that one often finds with group B: ...