A third category is one where chatbots, despite their flaws, are already replacing humans. Indeed, customer support seems like a perfect fit for AI: it has already, very aptly, been a dystopian nightmare for ages. Interactive voice response, rigid troubleshooting flowcharts, scripted replies, zero agency or lenience and abysmal working conditions. Who cares if the LLM fails to deliver? The prevalent notion already seems to be that if the complaint falls outside the top three, no procedure exists to handle it. The customer then becomes a sworn enemy - albeit an enemy legally required to keep paying for the duration of the contract